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My inmate moved to a different facility, and I don’t want to place another order. What am I supposed to do?

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Usually, when an inmate moves to a different facility, the previous facility will forward the package to the inmate at the new location. However, we understand that you may prefer to have the photos sent directly to the new facility. In such cases, we are happy to accommodate your request and ship a new package to the inmate at the new facility free of charge. Please contact our customer support with the updated facility details, and we will ensure that the photos are sent to the correct location without any additional cost to you.

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