I used your service to send photos to an inmate, and it has been a week since they were sent, but the inmate has not received them. Where are the photos?
We generally have the photos at the facility within 2 to 3 business days. However, the amount of time required for a facility to review photos and hand them to the inmate can vary. Therefore, we kindly request that you give it two weeks after you place your order before inquiring about the whereabouts of the inmate’s photos. Delays can occur due to factors such as facility procedures, mail screening, or other unforeseen circumstances. Rest assured, our team is committed to ensuring the prompt delivery of your photos, and we appreciate your patience in this matter. If you have any further concerns after the two-week period, please don’t hesitate to reach out to our customer support for assistance.