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I placed an order and noticed the mailing address was a different city and state. Can you send the photos to the facility’s correct address?

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If you selected the correct state and facility name when placing your order, there is no need to be alarmed if the shipping address does not match the city and state you initially chose. It’s important to note that many facilities have specific mailing procedures in place. In some cases, the mail is directed to third-party locations where it is scanned and then transmitted to the inmate. Rest assured that our delivery process takes these procedures into account, ensuring that the photos reach the intended inmate at the correct facility, even if the shipping address appears different. If you have any further concerns or questions, please feel free to reach out to our customer support for clarification and assistance.

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