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How Can We Help?

I contacted the facility, I was told that they could only accept an allowed number of photos in each envelope. How should my order be shipped when I ordered more photos than they could handle?

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We are well aware of the daily photo limits set by each facility for incoming mail. If you have placed an order with more photos than the facility’s allowed limit per envelope, there’s no need to worry. We will take care of it for you. Our system will automatically break down your order into multiple shipments, ensuring that no more than the daily limit of photos is sent each day. This way, your entire order will be sent to the inmate while adhering to the facility’s restrictions. Rest assured that we are committed to accommodating facility guidelines and ensuring a smooth and compliant delivery of your photos to your loved one. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance.

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