Send the moments that matter to someone inside.

Upload photos from your phone or computer in our app or at web.inmatephotos.com. Add your loved one’s name, inmate ID and facility. We print your photos on professional photo printers and mail them directly to the facility, following that facility’s mailroom rules.

We send to more than 4,000 federal prisons, state prisons, county and city jails, and some juvenile facilities in the United States. We ship only within the United States.

Every facility has its own mailroom rules, and one mistake can get your photos rejected. Many facilities also only accept photos mailed directly from a company. We keep track of each facility’s rules, show them to you before you upload, and print the inmate’s name and ID number on the front of each photo.

Along with 4×6, 5×7 and 8×10 photo prints, you can send greeting cards, letters, books and calendars. Available products depend on what the facility allows.

Each facility sets its own rules. Common rules include no nudity or suggestive content, no gang signs, no weapons or drugs, and nothing showing illegal activity. We show you the facility’s rules before you upload, so please review them carefully.

Shipping & handling isn’t refunded when a facility rejects mail. If the photos were rejected for their content, we can’t resend them, but you’re welcome to place a new order with different photos. If mail comes back because of a wrong name, inmate ID, housing unit or facility, or because your loved one was transferred, we’ll fix it and resend it for free. We can’t resend if your loved one has been released.

Many facilities limit how many photos a person can receive per day or per envelope. When your order is over the limit, we split it into several envelopes and mail them on different days, so the rest of your photos are on the way.

We usually ship within 1 to 2 business days after you order. USPS First-Class Mail usually takes 1 to 5 business days. After that, the facility screens the mail before giving it to your loved one, which can add time we don’t control. If your order was split into several envelopes, the later envelopes arrive on later days.

Shipping & handling is charged on every order. For photos, it’s charged per envelope, based on weight: $6.99 up to 2 oz, $7.99 up to 3 oz, and $8.99 over 3 oz (up to 23 4×6 photos). If an order is split into several envelopes, each envelope is charged. Your exact total always shows at checkout before you pay.

Yes, add Tracked delivery at checkout to get delivery confirmation so you know when your package arrives. Tracking applies to the first package in your order. If the order is split, the remaining envelopes go by standard First-Class Mail.

If a package sent by standard First-Class Mail doesn’t arrive, contact us and we’ll be happy to resend it. If a tracked package shows as delivered, it’s considered delivered, and you’ll need to check with the facility.

Our membership for people who send photos often. Members get unlimited eligible 4×6 photo prints for 30, 90 or 180 days. Shipping & handling still applies to every order. Memberships renew automatically until you cancel.

In the app, go to Account, then Subscription. On the website, go to your Subscriptions page. You can also contact support. You keep your membership until the end of the time you already paid for.

Credit or debit card, PayPal, Apple Pay or Google Pay. Gift cards never expire and can be used across more than one order.

Because every order is custom printed, we don’t offer refunds once an order is printed. If something is misprinted or damaged because of our error, we’ll reprint it for free. Membership questions? Contact us and one of our agents will see if they can help.

Email [email protected], call (702) 728-5670, or use live chat in the app or on our website.